Retun & Refund Policy

Refund & Return Policy - The Mysterious Power

REFUND & RETURN POLICY

Our guidelines for returns, refunds, and exchanges

Return Policy

We want you to be completely satisfied with your purchase from The Mysterious Power. If you're not satisfied, you may return eligible items within 15 days of delivery for a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

How to Initiate a Return

  1. Contact our customer service at uranuslaboratories@gmail.com within 15 days of delivery
  2. Provide your order number and reason for return
  3. We'll email you a return authorization and instructions
  4. Package the item securely with the original packaging
  5. Ship the item back to us using a trackable shipping service

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be credited to the original payment method
  • Shipping charges are non-refundable unless the return is due to our error
  • You will receive the credit within 10-14 business days depending on your bank's processing time

Non-Refundable Items

The following items cannot be returned or refunded:

  • Opened or used products
  • Products without original packaging
  • Personalized or custom-made items
  • Downloadable software products
  • Gift cards

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at uranuslaboratories@gmail.com with your order number and details about the product you would like to exchange.

Exchange Process

  1. Contact us within 7 days of delivery for defective/damaged items
  2. Provide photos of the damaged/defective item
  3. We'll arrange for a replacement to be shipped
  4. Return the original item using our prepaid return label

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at uranuslaboratories@gmail.com or call us at 7737737417.

Required Information

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging
  • Description of the damage or defect

We will arrange for a replacement or refund as appropriate. In some cases, we may require you to return the damaged item, for which we will provide a prepaid return label.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service and purchasing shipping insurance.

Return Address

All returns should be sent to:

The Mysterious Power
179, Sai Nath Nagar
Beawar-305901, Rajasthan, India

Need Help With a Return?

Contact our customer service team for assistance with returns or refunds

Email: uranuslaboratories@gmail.com

Phone: 7737737417